Politique de remboursement

Return & Refund Policy

Last updated: September 24, 2026

At AutoSkinz, our products are prepared with care. We do not generally offer voluntary returns for change of mind, except where we agree otherwise or where returns are required by applicable consumer protection laws.

Standard Products

Customers who are legally entitled to withdraw from an online purchase, including eligible consumers in the European Union, may exercise that right within the applicable statutory period, generally 14 days after receiving the product.

For other change-of-mind requests, returns are accepted only with our prior approval.

Customers are responsible for the direct cost of return shipping, except where applicable law requires otherwise.

Returned products should be securely packaged and must not be used, installed or damaged. Where a statutory right of withdrawal applies, customers may inspect the product as they would in a physical store. Any reduction in value caused by handling beyond what is necessary to inspect the product may be deducted from the refund where permitted by law.

Custom and Personalized Products

Products made according to individual customer specifications, including custom artwork and individually requested dimensions, are not eligible for change-of-mind returns where an applicable legal exception applies.

This does not affect statutory rights relating to defective, damaged or incorrectly supplied products.

Refund Amounts

For voluntary returns approved by AutoSkinz, the refund amount and any applicable deduction for the original shipping cost will be agreed with the customer before the return is accepted, where permitted by law.

For statutory withdrawals, we refund the payments required by applicable law, including any applicable standard outbound delivery charges. We do not deduct our original shipping expenses from refunds where doing so would conflict with statutory consumer rights.

Incorrect Measurements

Customers are responsible for supplying accurate measurements for individually customized products.

If a product has been manufactured correctly according to the measurements approved by the customer, we may offer a discounted replacement at our discretion.

If AutoSkinz has made a production error, we will provide an appropriate remedy at no additional cost, in accordance with applicable law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us with your order number, a description of the issue and photographs, where possible.

We will provide an appropriate remedy, including a replacement or refund where applicable, in accordance with your statutory consumer rights.

How to Request a Return

Please contact us before sending any product back. We will provide the appropriate return instructions and return address.

Do not send returns without first contacting us.

Refund Processing

Approved refunds will be issued using the original payment method unless otherwise agreed and permitted by law.

For statutory withdrawals, refunds will be processed within the legally required timeframe. Where permitted, we may wait until the goods have been returned or proof of return has been provided.

Contact

For return requests, refunds or order-related questions, please contact us through:

https://autoskinzstore.com